Terms and Conditions

Last updated: 1 May 2026

These Terms and Conditions (the "Terms") govern your access to and use of the Remote Reviewer platform and related services (the "Service"), operated by Remote Reviewer ("we", "us", or "our"), a business based in Brisbane, Queensland, Australia. By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

1. Definitions

• Account Owner / Company Admin: an organisation or individual who creates an account and manages the Service on behalf of their organisation.
• Reviewer: a user authorised by an Account Owner to assess and provide feedback on submitted recordings.
• Participant: a person who submits a video or audio recording through the Service for assessment.
• User: collectively, Account Owners, Reviewers, and Participants.
• Content: any video, audio, text, files, or other material uploaded to or created within the Service.
• Subscription Plan: a paid tier of the Service as described on the pricing page.

2. About the Service

Remote Reviewer is a cloud-based software-as-a-service (SaaS) platform that enables organisations to conduct structured practical skills assessments using video and audio evidence. It provides tools for capturing recordings, assigning reviewers, applying checklists and scoring criteria, generating reports, and optionally sending assessment records to a Learning Record Store (LRS) via the xAPI standard.

The Service is intended for business and educational use, including registered training organisations (RTOs), vocational education providers, corporate L&D teams, and compliance assessment bodies.

3. Accounts and Registration

To use the Service, you must create an account. By doing so, you agree to:

1. Provide accurate, current, and complete registration information and keep it updated.
2. Maintain the confidentiality of your account credentials and be solely responsible for all activity that occurs under your account.
3. Notify us immediately at info@remotereviewer.com.au if you suspect unauthorised access to your account.
4. Not share your account credentials with any person who is not authorised to act on your behalf.

We reserve the right to suspend or terminate accounts that violate these Terms, are used for unlawful purposes, or where we have reasonable grounds to believe misuse is occurring.

4. User Roles and Responsibilities

Account Owners are responsible for:

• Ensuring that their use of the Service, and their Reviewers' and Participants' use, complies with these Terms and all applicable laws.
• Obtaining any necessary consents from Participants before recording is initiated, including consent to be recorded and consent for their data to be processed as described in our Privacy Policy.
• Configuring the platform appropriately for their organisation's context, including role assignments and checklist criteria.
• Managing data within their account, including archiving or deleting records in line with their own obligations.

Reviewers are responsible for:

• Providing honest, fair, and evidence-based assessments.
• Maintaining confidentiality of Participant recordings and results.
• Not sharing access to recordings beyond those authorised by the Account Owner.

Participants are responsible for:

• Ensuring that any recording they submit is their own work and does not include third parties without appropriate consent.
• Not submitting content that violates these Terms or applicable law.

5. Acceptable Use Policy

You must not use the Service to upload, share, or process Content that:

• Is unlawful, fraudulent, defamatory, obscene, or harassing.
• Depicts or facilitates violence, exploitation, or abuse.
• Infringes the intellectual property, privacy, or other rights of any third party.
• Contains malware, viruses, or other harmful code.
• Includes recordings of third parties who have not consented to being recorded.
• Is designed to deceive assessors or misrepresent performance (e.g., submitting recordings of another person as your own).
• Violates any export control or trade sanctions laws.

We reserve the right to remove Content and suspend or terminate accounts where we determine, in our reasonable judgement, that these rules have been violated. We may report unlawful content to appropriate authorities.

6. Subscriptions and Billing

Access to paid features of the Service requires a Subscription Plan. By subscribing, you agree to the following:

1. Recurring charges: Subscription fees are charged on a recurring basis (monthly or annually, as selected) in advance. Charges are processed by our payment provider, Stripe. By providing payment details, you authorise us to charge your nominated payment method on each renewal date.
2. Price changes: We may change Subscription Plan pricing from time to time. We will provide at least 30 days' notice of any price increase before it takes effect on your account.
3. Plan upgrades: Upgrades take effect immediately. We will charge a pro-rata amount for the remainder of your current billing period at the new plan rate.
4. Plan downgrades: Downgrades take effect at the start of the next billing period. No refund or credit is issued for the unused portion of the current period.
5. Taxes: Prices displayed may be exclusive of applicable taxes (including GST where applicable). Applicable taxes will be added at checkout.
6. Failed payments: If a payment fails, we will attempt to notify you and retry. If payment is not resolved within a reasonable period, we may suspend access to the Service until outstanding charges are settled.
7. Refunds: Unless required by applicable law (including Australian Consumer Law), subscription fees are non-refundable. If you believe you have been charged in error, contact us at info@remotereviewer.com.au within 30 days of the charge.

7. Free Tier

We offer a free tier that provides limited access to the Service for evaluation purposes. The free tier is subject to usage limits (including limits on the number of tasks, participants, and storage) as specified on the pricing page. We reserve the right to modify or discontinue the free tier at any time, with reasonable notice where practicable. Free tier accounts that have been inactive for 180 days or more months may be deleted following notice to the registered email address.

8. Cancellation and Data After Cancellation

You may cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of the current billing period, after which your account will revert to the free tier (if available) or be deactivated.

Following cancellation or account deactivation:

• Your Content will be retained for a period of 30 days, during which you may request an export of your data.
• After this period, your Content and account data will be permanently deleted from our active systems, subject to any legal retention obligations we may have.
• Backup copies may persist for a limited period in accordance with our backup and disaster-recovery processes.

We strongly recommend exporting all data you wish to retain before cancelling your account.

9. Data Ownership and Processing

You own your data. All Content uploaded to the Service by Account Owners, Reviewers, and Participants remains the property of the respective Account Owner. We do not claim any intellectual property rights over your Content.

By using the Service, you grant us a limited, non-exclusive licence to store, process, and transmit your Content solely as necessary to provide the Service. This licence terminates when your Content is deleted from our systems.

Where we process personal data on behalf of an Account Owner acting as the data controller, we do so as a data processor, in accordance with our Privacy Policy and any applicable data processing agreement. We do not sell your data or use your Content to train our own AI models.

10. AI Processing Disclosure

The Service incorporates AI-powered features including, but not limited to, automated checklist generation, audio transcription, and AI-assisted evidence review. These features may use third-party AI services (currently including OpenAI). When you use these features, relevant Content (such as audio recordings submitted for transcription, or checklist prompts) may be transmitted to and processed by those third-party providers in accordance with their terms and policies.

You acknowledge and agree that:

• AI-generated outputs are provided as a tool to assist human reviewers and are not a substitute for professional judgement.
• You are responsible for ensuring that your use of AI features complies with any applicable obligations, including obtaining necessary consents from Participants where AI processing of their recordings is undertaken.
• AI processing is optional. Features that involve AI processing are clearly identified within the platform; if you do not wish to use them, you may opt out by not enabling those features.

11. Third-Party Integrations

The Service supports integrations with third-party platforms and services, including but not limited to Learning Record Stores (LRS/xAPI), cloud storage providers, and payment processors. Your use of any third-party integration is subject to the terms and privacy policies of that third party. We are not responsible for the practices, policies, or availability of third-party services. We provide these integrations as a convenience and make no warranty as to their continued availability or performance.

Our current payment processing is handled by Stripe. By providing payment information, you also agree to Stripe's terms of service.

12. Intellectual Property

All software, design, branding, documentation, and other materials that constitute the Service (excluding your Content) are the property of Remote Reviewer or our licensors and are protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Service during your subscription period. You must not copy, reproduce, modify, reverse engineer, or create derivative works of any part of the Service.

13. Service Availability

We aim to provide a reliable and available Service, but we do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable due to scheduled maintenance, emergency maintenance, or events outside our control. We will endeavour to provide advance notice of planned downtime where practicable.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time. Where we make a material change, we will provide reasonable notice. We will not be liable for any loss or damage arising from unavailability of the Service.

14. Links to Other Websites

The Service may contain links to third-party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any linked third-party website. It is your responsibility to review the terms and privacy policies of those sites before using them.

15. Limitation of Liability

To the maximum extent permitted by applicable law (including the Australian Consumer Law where applicable):

• Remote Reviewer and our directors, officers, employees, agents, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Service.
• Our total aggregate liability for any claim arising under or in connection with these Terms will not exceed the total fees paid by you to us in the 12 months preceding the event giving rise to the claim.

Nothing in these Terms limits or excludes liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence, or for fraudulent misrepresentation.

Where consumer protection legislation (including the Australian Consumer Law) provides guarantees that cannot be excluded, our liability for a breach of such a guarantee is limited, to the extent permitted by law, to re-supplying the services or paying the cost of having the services re-supplied.

16. Indemnity

To the extent permitted by applicable law, you agree to indemnify and hold harmless Remote Reviewer and our directors, officers, employees, agents, and affiliates from any claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the Service; (b) your Content; (c) your violation of these Terms; or (d) your violation of any applicable law or the rights of any third party.

17. Applicable Law and Disputes

These Terms are governed by the laws of Queensland, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of Queensland for resolution of any dispute arising under these Terms.

Where you are located in a jurisdiction with mandatory consumer or data-protection laws, nothing in these Terms limits any rights you may have under those laws. In particular:

• Users in Australia retain all rights under the Australian Consumer Law and the Privacy Act 1988 (Cth).
• Users in the European Economic Area and United Kingdom retain all rights under the GDPR and UK GDPR respectively.
• Users in other jurisdictions retain rights provided by their applicable local laws.

We encourage you to contact us in the first instance to resolve any dispute informally before commencing legal proceedings.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable under applicable law, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions will continue in full force and effect.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes in the law, our business, or the Service. When we make material changes, we will notify you by email to your registered address or by displaying a prominent notice within the Service, with at least 14 days' notice before the changes take effect. Your continued use of the Service after the effective date constitutes your acceptance of the updated Terms.

20. Contact Details

If you have any questions, concerns, or complaints about these Terms or the Service, please contact us:

Remote Reviewer
Brisbane, Queensland, Australia
Email: info@remotereviewer.com.au